Terms & Conditions
Lunar VOF
De Noterstraat 31
2800 Mechelen
VAT: BE641.631.343
1. General
These Terms & Conditions (hereinafter referred to as the "Terms") apply to all ticket purchases for concerts, festivals, and other events (hereinafter referred to as the "Events") organized or managed by Lunar VOF (hereinafter referred to as "we," "us," or "Lunar VOF"). By purchasing tickets from us, you agree to be bound by these Terms.
2. Ticket Purchases
2.1. Purchase Agreement
All ticket purchases are final and constitute a binding agreement between you (hereinafter referred to as "you" or the "Customer") and Lunar VOF. Upon payment, you will receive a confirmation email, which serves as your receipt.
2.2. Payment
All prices listed on our website or other sales channels include VAT, unless otherwise specified. Payments can be made using the methods indicated during the purchase process. We reserve the right to cancel your ticket if payment is not received within the specified timeframe.
2.3. Delivery of Tickets
Tickets will be delivered electronically to the email address provided during the purchase process. It is your responsibility to ensure the accuracy of the email address. We are not liable for undelivered tickets due to errors in the information provided by you.
3. Refunds and Cancellations
3.1. Refunds
All ticket sales are final. Refunds will not be issued unless the Event is canceled or rescheduled by Lunar VOF. In the event of cancellation or rescheduling, we will notify you via email and provide information on the refund or exchange process.
3.2. Event Cancellation
If an Event is canceled, we will refund the ticket price to the original payment method within a reasonable timeframe. Service fees, transaction fees, and other related costs are non-refundable unless otherwise stated.
3.3. Event Rescheduling
If an Event is rescheduled, your ticket will be valid for the new date. If you are unable to attend the rescheduled Event, you may request a refund within a specified period, which will be communicated to you.
4. Admission and Attendance
4.1. Admission
Entry to the Event is subject to the presentation of a valid ticket and, where applicable, a valid ID. We reserve the right to deny admission to anyone without a valid ticket, or who does not comply with the Event’s rules and regulations.
4.2. Late Entry
Lunar VOF is not responsible for late arrivals. Entry may be denied after the Event has started, without any entitlement to a refund.
4.3. Code of Conduct
All attendees must comply with the Event’s code of conduct, which will be clearly communicated before and during the Event. Failure to adhere to these rules may result in expulsion from the Event without a refund.
5. Liability
5.1. Personal Injury and Property Damage
Lunar VOF is not liable for any personal injury, loss, or damage to property that occurs during the Event, except where such injury or damage is caused by our gross negligence or willful misconduct.
5.2. Force Majeure
Lunar VOF shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, strikes, pandemics, or other unforeseen events.
6. Privacy
6.1. Data Collection
We collect personal data necessary for the processing of your ticket purchase and the management of your participation in the Event. This data is processed in accordance with our Privacy Policy, which is available on our website.
6.2. Data Sharing
Your data may be shared with third parties involved in the organization of the Event, but only to the extent necessary for the execution of the Event.
7. Changes to Terms
Lunar VOF reserves the right to modify these Terms at any time. Any changes will be communicated to you and will apply to all purchases made after the modification.
8. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Belgium. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Mechelen, Belgium.
9. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Lunar VOF
De Noterstraat 31
2800 Mechelen
Email: info@lunar-events.be
By purchasing a ticket, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.