Privacy Policy
Lunar VOF
De Noterstraat 31
2800 Mechelen
VAT: BE641.631.343
1. Introduction
Lunar VOF ("we," "us," or "Lunar VOF") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase tickets for concerts, festivals, and other events (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy.
2. Data We Collect
2.1. Personal Data
When you purchase tickets or interact with our Services, we may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details, billing address, and other financial data necessary to process your payment.
- Event Information: Details about the Events you attend, including ticket numbers, seating preferences, and attendance history.
- Technical Data: IP address, browser type, device information, and browsing behavior on our website.
2.2. Sensitive Data
We do not intentionally collect sensitive personal data (e.g., health information, political opinions) unless it is voluntarily provided by you for specific purposes related to the Event.
3. How We Use Your Data
We use your personal data for the following purposes:
3.1. Providing Services
- To process your ticket purchase and deliver your tickets.
- To communicate with you about your purchase and provide customer support.
- To send you important updates and information about the Events you have purchased tickets for.
3.2. Marketing and Communications
- To send you promotional offers, newsletters, and information about upcoming Events, if you have opted in to receive such communications.
- To personalize your experience on our website and tailor our marketing efforts based on your preferences and past interactions.
3.3. Legal Compliance
- To comply with legal obligations, such as tax laws and regulations.
- To enforce our Terms & Conditions and protect our rights, property, or safety, and that of our customers and others.
4. Data Sharing and Disclosure
4.1. Service Providers
We may share your personal data with third-party service providers who assist us in providing our Services, such as payment processors, email service providers, and Event organizers. These service providers are bound by confidentiality agreements and are only permitted to use your data for the purposes we specify.
4.2. Legal Requirements
We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).
4.3. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal data, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal data:
7.1. Right to Access
You can request a copy of the personal data we hold about you and verify that we are lawfully processing it.
7.2. Right to Rectification
You can request that we correct any incomplete or inaccurate information we hold about you.
7.3. Right to Erasure
You can request that we delete or remove your personal data when there is no valid reason for us to continue processing it.
7.4. Right to Object
You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground.
7.5. Right to Withdraw Consent
If you have provided your consent for the processing of your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and personalize content and advertisements. You can manage your cookie preferences through your browser settings.
For more information on our use of cookies, please refer to our Cookie Policy, which is available on our website.
9. International Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
However, we will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which it is processed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, communicating these changes directly to you.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lunar VOF
De Noterstraat 31
2800 Mechelen
Email: info@lunar-events.be
By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Cookie Policy
Lunar VOF
De Noterstraat 31
2800 Mechelen
VAT: BE641.631.343
1. Introduction
This Cookie Policy explains how Lunar VOF ("we," "us," or "Lunar VOF") uses cookies and similar tracking technologies when you visit our website and use our services (collectively, the "Services"). By using our Services, you agree to the use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.
Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a specified period or until you delete them).
3. Types of Cookies We Use
We use the following types of cookies on our website:
3.1. Essential Cookies
These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas. Without these cookies, certain services you have requested cannot be provided.
3.2. Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. The information collected by these cookies is aggregated and anonymous, and it is used solely to improve the functionality of our website.
3.3. Functionality Cookies
Functionality cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages.
3.4. Targeting and Advertising Cookies
These cookies are used to deliver content and advertisements that are more relevant to you and your interests. They can also be used to limit the number of times you see an ad and help measure the effectiveness of an advertising campaign. These cookies may be placed by us or by third-party advertising networks with our permission.
4. Third-Party Cookies
In addition to our own cookies, we may also use third-party cookies from service providers that help us analyze the use of our website, track the performance of our advertisements, and enable social media features. These third parties may collect information about your online activities over time and across different websites.
Please note that we do not control the operation of these third-party cookies, and you should check the relevant third party's website for more information about how they use cookies.
5. How to Manage Cookies
You have the right to accept or reject cookies. You can manage your cookie preferences by adjusting the settings in your browser. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
5.1. Disabling Cookies
If you choose to disable cookies, you may still use our website, but some parts of the site may not function properly, and your experience may be less personalized.
5.2. Deleting Cookies
You can delete cookies that have already been set on your device by using the options provided by your browser. However, if you delete cookies, any settings or preferences controlled by those cookies will also be deleted and may need to be re-created.
5.3. Cookie Consent
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline the use of cookies. You can also change your cookie preferences at any time by adjusting your browser settings.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on our website.
7. Contact Information
If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at:
Lunar VOF
De Noterstraat 31
2800 Mechelen
Email: info@lunar-events.be
By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy.